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Step 1
Information Collection
Information Collection

In this stage we collect information from you regarding the circumstances and causes of your negative listing(s).

What you need to do:

  • Answer the questions as accurately as possible.
  • Sign the Privacy Consent Form as quickly as possible.
Step 2
Information Collection
Case Development

In this stage we review the information you have provided and compare it against the legislation to check if the credit provider met their obligations prior to listing your default and if there were any inconsistencies in the process of listing your black mark.

What you need to do:

  • If you are asked for more information, provide this as quickly as possible. Ask one of our team members for help if you need it.
Step 3
Negotiations
Negotiations

Based on the information you have provided, as well as the information we have found ourselves, we prepare written correspondence and send it to your creditor(s). We call the credit provider(s) regularly to follow up, we also have verbal negotiations with the creditor(s) to put your case forward and ensure the highest possible chance of success.

What you need to do:

  • Be patient, negotiations can take a little bit of time. Feel free to contact us to get a status update.
  • If you are asked for more information, provide this as quickly as possible. Ask one of our team members for help if you need it.
Step 4
Initial Response/Outcomes
Initial Response/Outcomes

This is where we receive a response from the credit provider(s) from our correspondence and negotiations.

At this stage the following responses are generally received:

  1. the credit provider agrees to remove the listing (with or without conditions)
  2. the credit provider asks for more time to respond
  3. the credit provider asks for additional information
  4. the credit provider declines to remove the default – don’t worry. If this happens it’s not the end of the road, we don’t give up that easily. See step 5 “Escalation” for more detail.

What you need to do:

  • If you are asked for more information, provide this as quickly as possible. Ask one of our team members for help if you need it.
Step 5
Escalation
Escalation

At this stage we will either continue to work with the original credit provider (e.g. continue our negotiations with additional information) or escalate the matter to an appropriate body.
It is only necessary to escalate matters to an appropriate body (government or otherwise) in less than 10% of cases. Because we work closely with these bodies on a regular basis, we understand the process and what information is required to ensure the best chance of success.

What you need to do:

  • If you are asked for more information, provide this as quickly as possible. Ask one of our team members for help if you need it.
  • Be patient, it can take a little bit of time to get the right outcome. Feel free to contact us to get a status update.
Step 6
Final Outcome
Final Outcome

This is where your case is finalised. At this stage we will organise final payment of your account with you.

 

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